Our People and Place

From the moment each ingredient is picked, it passes through the skilled hands of our team. People who’ve honed their craft and take pride in every detail. We’ve built an ecosystem of passionate individuals, each partaking in their role to create deliciousness. From our head chefs and waffle cone makers to our delivery drivers and front-of-house staff, every person is united by a shared goal - delivering the best treat experience.

But it’s not just about what we make—it’s about who makes it. We invest in people as much as we invest in ingredients. When we see potential, we nurture it. When we see passion, we give it space to grow. Many of our team members have started in part-time roles and grown into the heart of our business. Together, we’ve created a work culture where values matter, where collaboration thrives, and where care and quality go hand in hand.

Our cafes sit beside lakes, rivers, and mountain ranges—natural beauty that feeds both our creativity and our sense of responsibility. You’ll see it in our packaging design, in the local produce we use, and in the breathtaking views from our store windows. Our environment doesn’t just surround us—it runs through everything we do.

And at the heart of this place are its people. Our community includes our staff, our customers, our growers and makers, and the quiet heroes behind the scenes. We’re proud to give back to the people who’ve supported us, whether through sponsoring local sports teams, backing arts and health initiatives, or simply offering our time, products, or resources to those who need it.

We’re also proud allies of the LGBTQ+ community, standing with Rainbow Youth and supporting safe, inclusive spaces for young people across Aotearoa.

Our commitment is grounded in generosity, connection, and joy. These values guide every decision we make, every product we craft, and every relationship we build. Because we believe that the best moments in life are made even better when shared—through a treat, a smile, or a sense of belonging.